The day the Oklahoma Tax Commission (OTC) launched its new cloud-based call center, its Taxpayer Resource Center processed 105 more calls than usual and reduced its time to write call summaries. The ...

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ICE plans to establish a "National Call Center" to help law enforcement track unaccompanied migrant children for potential ...

SINGAPORE – The CPF Board has been using artificial intelligence (AI) since March to automatically transcribe and summarise calls made to its helpline, allowing human call agents more time to take ...