Stick the word “customer” in front of any technology initiative and you command attention. Customer experience (CX) in particular is a hot button, a set of practices, recommendations, and tools that ...

As part of CRN’s 100 Coolest Cloud Computing Companies of 2026, here’s a look at 20 innovative software companies that are ...

Netigate, a Stockholm-based experience management software provider, acquired Netherlands-based Mopinion on Sept. 23. The deal combines Netigate’s experience analytics and AI capabilities with ...

The transition from traditional content management systems (CMS) to digital experience platforms (DXP) and the adoption of headless architecture mark a new era of content delivery and customer ...

FORT WORTH, Texas--(BUSINESS WIRE)--ECI Software Solutions, a global provider of cloud-based business management software and services, today announced its acquisition of Avid Ratings, a Madison, ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced it was rated Exemplary and named a Leader in the 2025 ISG Buyers Guide™ for Customer Experience ...

Multiple studies and opinion surveys performed across industries agree: It’s more cost-effective to retain existing customers than it is to acquire new ones. Knowing this, many business leaders devote ...