Ultimately, every business succeeds or fails, according to how well it meets the needs of current and potential customers. Meeting customer needs has many aspects, such as developing an attractive ...

Terry Rybolt is the Chief Revenue Officer at LiveXchange Technologies, Inc., a tech platform that enables a virtual, on-demand workforce. The people are out there—including those interested in ...

DO YOU need a little extra support to cope with the cost of living crisis? You’re not alone. As more of us turn to firms for help, companies are rushing to hire extra customer service staff to deal ...

A compelling customer service resume summary can be the difference between landing an interview or being overlooked by hiring managers. For professionals aspiring to six-figure roles in customer ...

The white collar workforce is experiencing a massive culture shift. Now, companies are not only responsible for enabling employees to work from home, but they’re also on the line for building flexible ...

We have all been in situations where we have been treated poorly by a food server, service manager, receptionist or product installer. The end result of such an encounter is typically a vow to never ...

Inbound and outbound customer service provide various forms of support to your customers by telephone. Inbound customer service is the traditional approach to telephone-based customer service. Here, ...