The bank currently uses AI to handle tasks like fraud detection, algorithmic credit-scoring and employee training.

The enhanced DBS Joy chatbot fields round-the-clock queries from corporate clients, including SMEs, improving satisfaction ...

Singaporean bank DBS has launched its newly-enhanced, generative artificial intelligence ( GenAI )-powered virtual assistant ...

DBS today announced the official launch of its newly-enhanced virtual assistant for corporate clients known as “DBS Joy”.

DBS has launched an upgraded version of its corporate banking virtual assistant, DBS Joy, now powered by Gen AI.

The bank’s virtual assistant, DBS Joy, has been enhanced with generative AI capabilities to provide business customers with faster and better answers to their queries.

DBS is the first bank in Singapore to implement NICE Interaction Analytics at its contact center, which handles over five million calls each year. The solution is specifically targeted at improving ...

Several customers of DBS Bank have not been able to log into or access the Singapore bank's online and mobile services since Tuesday morning. The service disruption remains unresolved, with few ...

Early in his 15-year tenure as DBS chief executive, Piyush Gupta put customer experience at the heart of his transformation of the bank, empowering even junior staff to take decisions to improve that ...