Genesys today announced the launch of Genesys Digital, a business unit focused on helping companies address consumers’ fast-evolving preference for digital channels when interacting with businesses — ...

Genesys today announced its intent to acquire the Bold360 digital engagement suite from LogMeIn, to become part of the recently formed Digital business unit headed by Barry O’Sullivan, EVP and GM.

SAN FRANCISCO, March 16, 2021 /PRNewswire/ -- Genesys®, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a leader in AI powered ...

SAN FRANCISCO, March 25, 2025--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today announced Genesys Cloud Social to help organizations use social media ...

Genesys Engage customers can now more easily adopt cloud-delivered innovations, resulting in more personalised service that drives customer engagement and loyalty. In addition, organisations can ...

California-based contact centre solutions provider Genesys has expanded its horizons beyond the call centre with the launch of an AI-powered employee engagement system called Genesys Cloud EX. Genesys ...

Recognition reflects Genesys Cloud leadership in AI-driven workforce engagement, strengthening performance, quality and service readiness across human and virtual teams "Genesys Cloud gives ...

Genesys released an update to its Customer Experience Platform that it boasts will help you engage and guide your customers. Reed Henry, chief marketing officer for Genesys, said the platform ...

Microsoft and Genesys, a global provider of contact center software, recently announced a partnership to enable enterprises to run Genesys’ omnichannel customer experience solution, Genesys Engage, on ...

With new levels of flexibility, agility and choice, it’s now simpler for organisations to build a rich multivendor ecosystem and tailor their infrastructure, deployment and management models to fit ...