IRS fell short of its hiring goals because of the government shutdown and a new requirement for IRS and Treasury Department ...

An IRS watchdog told Congress last year that the discarded metric is “misleading,” and "does not accurately reflect the experience of most taxpayers who call." ...

Washington – Taxpayers calling the IRS for help processing their taxes this filing season may find it harder than normal to get someone on the phone, experts say, a problem that is only expected to ...

Millions of taxpayers are unable to get through to live help through the Internal Revenue Service's toll-free phone lines, even when the IRS claims its average wait times are only about three minutes, ...

The Internal Revenue Service (IRS) has issued a crucial advisory for American taxpayers as Presidents Day looms on the horizon. With the federal holiday on Monday, the IRS anticipates a surge in phone ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. WASHINGTON (AP) — Taxpayers calling the IRS ...