Written complaints submitted to the NHS have surged to a new record high, with NHS England data revealing an unprecedented volume of grievances. Experts said the figure should serve as a "wake-up call ...

Fewer than one in patients who experience poor NHS care bother making a formal complaint because they have 'no confidence' in the grievances procedure, according to a study. The report by Healthwatch ...

A lack of confidence in the NHS complaints process means some people are taking no action when they experience poor care, according to the patient champion. There is also “little evidence” that ...

NHS complaints procedures have been likened in a new review to "asking hospitals to grade their own homework". Researchers set out to examine the national policies for handling complaints within the ...

Thousands of NHS staff redundancies in England will now go ahead after a deal was reached with the Treasury to allow the ...

NHS leaders are deeply concerned about staff burnout, aggression and abuse from the public, and plummeting morale.

More formal complaints were made about NHS services in South Yorkshire last year, new figures show – as numbers reached a record high across England. Did you know with a Digital Subscription to The ...

There is a ‘rising tide of racism’ levelled against NHS staff, according to health secretary Wes Streeting. In an interview ...

NHS bosses "penalised" female nurses complaining about a transgender woman using their changing room, an employment tribunal ...