Deloitte and ServiceNow today reveal the five key trends defining the next era of automation in the 2026 Workflow Automation Outlook: From Insights to Impact - Connecting the AI-Fueled Enterprise in ...
6don MSN
ServiceNow report reveals how speed, empathy & AI are transforming customer experience in India
While AI is improving responsiveness and personalized engagement, only 30% of business leaders have optimised their CRM systems for seamless issue resolution, and just 57% have connected people, data, ...
The expectation of Indian customers for quick and customised service is at an all-time high. However, a fresh report shows that many face dissatisfaction stemming from a deficiency in empathy and a ...
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