Customer centricity without empowerment is like a power-generating dam without water -- you must have both to achieve the desired result. Empowerment taps into the potential of a human being to do ...

I live within five minutes of no less than three major post offices, and I visit all of them from time to time depending on whether I plan to park my car, how much time I can spare, and how horrible ...

As a leader, one of your most important responsibilities is teaching and coaching employees to make better decisions. Every day, your people must decide how to approach their work, how to word their ...

Most professionals appreciate the time savings, productivity boost and other benefits of their workplace technology systems. Still, nontech employees may be nervous or resistant when new tools are ...

Once employees understand how their efforts contribute to the bigger picture, they become more motivated and engaged in their work. Your company culture is the foundation of your business. It reflects ...

You might not realize it, but your company’s most important assets walk out of your office every day at 5:00 p.m. If that idea doesn’t scare you, consider this: Some of the most successful startups in ...

Driving people to feel they belong in the workplace for some is a mystery. Measuring that feeling in relation to belonging typically shows up in employee engagement surveys. The trouble is, most ...

Generative AI makes it possible for individuals in a wide variety of professions to become far more productive. They can do so without anyone's permission - at school, at work, at home. They don’t ...

Communicate the need for change. Involve employees in the process. Change is hard. Yet change is also necessary for organizations to adapt, evolve and stay relevant in today’s dynamic world. However, ...

Good leaders avoid diminishing behaviors like micromanaging and criticism, instead focusing on active listening, delegation and celebrating successes to drive organizational growth. Good leaders try ...

Organizations need to continue to refine how we help attract, retain and support women in the workplace. While women have made significant strides — accounting for 51% of the college educated ...