The authors report that openness significantly increased both enjoyment and perceived usefulness, while neuroticism lowered ...

The same dynamic applies in almost every business: How you treat your people determines how they treat your customers. Teams ...

Few quick-service brands have been as steady as Taco Bell over the past few calendars. And that’s putting it lightly. One of ...

The Panera of the 2000s was a beloved fast casual sanctuary for college students and office works alike, so what went so ...

Chick-fil-A, for a host of reasons, might be the most microscoped drive-thru in America. But it usually owes to one of two ...

Grannie’s serves as the perfect starting point for a day of Florida adventure, providing the sustenance needed for outdoor activities while giving visitors a taste of authentic local culture. In a ...

These 10 Kansas cities offer affordable living and comfortable retirement options! The state capital keeps things surprisingly affordable for retirees looking to make every dollar count. Politicians ...

The Chief Executive Officer (CEO) of Ghana Tourism Development Company (GTDC), Prof Kobby Mensah, has highlighted a critical need for improved service delivery within the country’s hospitality sector ...

The United Bank for Africa Plc has officially flagged off its annual Customer Service Week for 2025. Embracing the global theme of ‘Mission Possible’, the bank indicated a commitment to making the ...

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...