Sweeping reports released Monday by State Auditor Dave Boliek offer the clearest and disturbing view yet of how the agency ...

North Carolina’s Division of Motor Vehicles is the subject of two new audits looking to address long wait times for customers ...

North Carolina State Auditor Dave Boliek called for the separation of the North Carolina Department of Motor Vehicles from ...

Aubrey Wheelers is just one of 120 people a day who are moving to the Charlotte area and getting introduced to the state’s ...

Employees, per state audit staff, say they experience burnout, security risks, and inadequate training. The agency is also ...

Despite the state auditor’s office recommending a split between the DMV and NCDOT, the NCDOT said it disagrees with the recommendation and claimed “enhanced collaboration” between the two is ...

North Carolina State Auditor Dave Boliek said creativity and innovation are needed to improve the customer experience at the NCDMV. The good news? “It can happen quick,” he said.

A Mobile ID is the digital equivalent of a physical driver’s license. It's already in use in more than a dozen states. The North Carolina Division of Motor Vehicles said it is currently exploring how ...

According to the DMV audit, almost 14% of customers spent more than 2.5 hours at the DMV this year. That's an 79% increase ...

The North Carolina Office of the State Auditor (OSA) has released two audits of North Carolina’s Division of Motor Vehicles (DMV). The reports – including a per ...

We want to be a premier customer service organization.New sights set for the DMV. What a state audit reveals about the organization, and how the commissioner pl ...