Italian digital and customer‑experience services vendor Almaviva has finalized a deal to acquire Brazilian technology firm TIVIT, significantly expanding its footprint across Latin America. With ...

Latin America saw a sharp decline in both financial wealth and the population of high-net-worth individuals (HNWIs) in 2024, hit hard by the escalating trade tensions between China and the United ...

Argentina’s Supreme Court has handed former President Cristina Fernández de Kirchner a lifetime ban from holding public ...

TP (formerly Teleperformance), the global BPO giant, has acquired Agents Only, an AI-enabled crowdsourcing platform.

In the first quarter of 2025, Colombia recorded an 8.3% rise in the number of microbusinesses compared to the same period ...

Mumbai-based IT and BPO services firm Hexaware has opened a new delivery center in Chicago, aiming to strengthen its foothold ...

Customer service agents are creating nightmare for BPOs as they themselves have causing data breach, raising concerns across ...