Privacy and data trust now define customer loyalty. In this exclusive interview, PwC’s George Korizis explains what brands ...

Retailers are doubling down on physical stores, especially in luxury and mid-market segments, where high-touch service still drives 84% of U.S. retail sales. A new partnership between Leap and Endear ...

Agentic AI is shifting CRM from simple automation toward collaborative workflows, where AI handles routine tasks and humans apply judgment, context, and relationship-building. Rather than replacing ...