Underpinning Agentforce, and in our view fundamental to Salesforce’s strategy, is the Salesforce Data Cloud. Simply put, Data Cloud is Salesforce’s unified real-time data platform. It aggregates and ...

Mattress Firm offers some nice service features to put your mind at ease, including a 120-night sleep trial and free shipping ...

The government's chosen method for appointing the civil service commissioner does not guarantee the independen ...

The delivery service initiative represents a significant digital expansion for Family Dollar at a time when its physical ...

Revenue for tech and services firms has been outpacing product revenue for over a decade. That growth reflects a real ...

Several vehicles are being pulled due to safety concerns, according to the National Highway Traffic Safety Administration (NHTSA).

AI-powered chatbots are becoming the new standard for managing product inquiries, complaints, and refunds, but customers are ...

American Darling, Customer Service Bot’s Rules for the Drive-Thru, Harlivy Honeymoon Whodunnit, Things That I Destroy ...

We Print Miniatures’, which 3D prints minis for Dungeons and Dragons and other tabletop games, is “sick of men abusing our female staff”.

Hertz has begun using instant drive-through inspection technology from UVeye to detect damage and help avoid conflicts with customers.

Carbon emissions from delivery are a risk, given the use of heavy delivery trucks. However, we think Sysco is financially incentivized to reduce its carbon footprint as it benefits the bottom line ...

Blue Cross and Blue Shield of Kansas (BCBSKS) has been recognized as a national leader in customer service, earning the ...