New software, more workers, shifted priorities help Public Utilities shrink average call wait times from 2 hours to 69 ...

Professor Manling Li and CS PhD student Zihan Wang led a multi-institution team in the development of an AI framework ...

American Darling, Customer Service Bot’s Rules for the Drive-Thru, Harlivy Honeymoon Whodunnit, Things That I Destroy ...

Amazon's Prime Video on Monday said its ad-supported streaming service reaches more than 130 million U.S. customers, up from ...

Several vehicles are being pulled due to safety concerns, according to the National Highway Traffic Safety Administration (NHTSA).

Lifetime subscriptions, as well as lifetime warranties, can also get abruptly voided if a company goes out of business, and ...

Underpinning Agentforce, and in our view fundamental to Salesforce’s strategy, is the Salesforce Data Cloud. Simply put, Data Cloud is Salesforce’s unified real-time data platform. It aggregates and ...

Mattress Firm offers some nice service features to put your mind at ease, including a 120-night sleep trial and free shipping ...

The Improving Social Security’s Service to Victims of Identity Theft Act will compel the SSA to provide a single point of ...

The delivery service initiative represents a significant digital expansion for Family Dollar at a time when its physical ...

Revenue for tech and services firms has been outpacing product revenue for over a decade. That growth reflects a real ...

AI-powered chatbots are becoming the new standard for managing product inquiries, complaints, and refunds, but customers are ...