How to be Assertive in Customer Service | 4 Mock Calls
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How to be Assertive in Customer Service | 4 Mock Calls
Do you ever find yourself apologizing too much on calls? Or maybe you freeze when a customer gets upset — trying to stay polite but ending up sounding unsure? You’re not alone. In this video, we’ll talk about assertiveness — the balance between being polite and being confident. You’ll hear 4 mock calls showing how assertiveness sounds ...
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